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Privacy Policy for WhatsApp Cloud API Integration

At  ACUMEN EDUCATION, we prioritise the privacy and security of our clients and their data. To facilitate seamless and secure communication, we use the WhatsApp Cloud API provided by Meta. This policy outlines how client information is collected, stored, and protected.

Data Collection and Use

We collect only essential information, specifically client phone numbers, to deliver service-related notifications and updates. This information is used solely for communication purposes and is not stored or accessed beyond its intended use

Data Security and Encryption

We employ robust security measures to protect client information:

• End-to-End Encryption: All communications via WhatsApp are encrypted using the Signal protocol, ensuring only authorised recipients can access message content. Meta, the parent company of WhatsApp, cannot access these messages.
• Restricted Access: Client phone numbers are securely managed and are used exclusively for delivering messages, with strict safeguards against unauthorised access

Data Handling and Client Rights

Client information, including phone numbers, is retained only for as long as required to deliver communication services. Message content is not stored on our systems and is deleted upon delivery. We do not share client information with third parties for marketing or any other purposes. Clients retain the right to access or correct their personal information and may withdraw consent for WhatsApp communication at any time by contacting us.

Contact Us
If you have questions or concerns regarding this policy or your data privacy, please contact us. By using our WhatsApp communication services, you acknowledge and accept the terms outlined in this policy. We remain committed to upholding the highest standards of data privacy and security.