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What to expect when you dial 000 !

When you dial 000, first you must say if you need police, fire or ambulance.

Australia emergency call 000

If you need an interpreter, tell the operator. Tell them the name of your language in English.

  • When you are connected to the service you need, the operator asks you questions so they know how to help you.

  • The operator may ask you to tell them where you are, including your address and the phone number you are calling from.

  • During the call, stay calm. Don’t shout or scream. Speak slowly and clearly.

  • Tell the operator exactly where to come. Give an exact address or location. The operator may ask to know the nearest intersection (cross street)

  • The person talking to you is trained and knows what to do. Listen carefully to their instructions.

You can dial 112 from a mobile

Even if you do not have a network connection, you can dial 112 from a mobile phone. If you dial 112 you are connected to the 000 service.

Dial 106 if you have hearing or speech impairment

If you are deaf or have a speech or hearing impairment call 106.

  • 106 is a Text Emergency Call. Call 106. Do not SMS.

  • You can call 106 from teletypewriters.

  • Tell the system which service you need and where to come.

Ref: https://www.studymelbourne.vic.gov.au

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